Mattbaa | Print Online

1 Introduction

Welcome to mattbaa ("we," "our," or "us"). We operate the mattbaa online printing platform, serving customers across Iraq and beyond.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

                📌 If you have any questions about this Privacy Policy, please contact us at support@mattbaa.com before using our services.
            

2 Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services.

Personal Information:

Full name and contact details (email, phone number)
Billing and shipping address
Payment information (processed securely — we do not store card numbers)
Design files and artwork you upload for printing
Order history and preferences
Communications with our support team

Automatically Collected Information:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

3 How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your print orders
To communicate with you about your orders and inquiries
To send order confirmations, invoices, and delivery updates
To improve our website, products, and services
To send promotional emails and special offers (you may opt out at any time)
To detect and prevent fraud or security issues
To comply with applicable laws and regulations

                We will never sell your personal data to third parties for their own marketing purposes.
            

4 Sharing Your Data

We may share your information with trusted third parties only when necessary:

Delivery Partners — to deliver your printed products to your address
Payment Processors — to securely process your payments (FIB, TBI, SWITCH)
Cloud Services — for website hosting and data storage
Legal Authorities — if required by law or to protect our rights

All third-party partners are required to handle your data with the same level of care and security that we apply.

5 Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Essential Cookies — required for the website to function (login, cart)
Analytics Cookies — help us understand how visitors use our site
Preference Cookies — remember your language and settings

You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of our website.

6 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

SSL encryption for all data transmitted on our website
Secure payment gateways for all financial transactions
Regular security audits and monitoring
Restricted access to personal data by authorized staff only

                ⚠️ While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
            

7 Your Rights

You have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Correction — request that we correct inaccurate or incomplete data
Deletion — request that we delete your personal data
Opt-Out — unsubscribe from marketing communications at any time
Portability — request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us at support@mattbaa.com.

8 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Order and transaction data: retained for 5 years for legal and accounting purposes
Account data: retained while your account is active
Marketing data: retained until you opt out
Design files: retained for 6 months after your order, then deleted

9 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

10 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Policy